Love Architects

Privacy Notice

1. WHO WE ARE

Love Architects is the trading name of LOVE RESIDENTIAL DESIGN LTD, a company incorporated in England and Wales under company number 17460882.

Registered office:

89C Rayleigh Avenue

Leigh-on-Sea

Essex

SS9 5DL

Website: lovearchitects.co.uk

For data-protection purposes, LOVE RESIDENTIAL DESIGN LTD is the controller of personal information collected through the Love Architects website and through direct enquiries, except where another organisation is separately responsible for its own processing.

Privacy contact: Contact Love Architects

2. WHAT THIS NOTICE COVERS

This notice explains how we collect, use, store and share personal information when you:

• visit lovearchitects.co.uk;

• use Start With Your Home or another enquiry form;

• contact us by email, telephone or another direct channel;

• ask about a project, service or collaboration;

• subscribe to updates or marketing where that facility is offered;

• interact with our Ideas & Advice content or website features;

• work with us as a prospective client, partner, consultant or supplier at the enquiry stage.

Separate project appointment terms and any project-specific notices may apply once you become a client.

3. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• name;

• email address;

• telephone number;

• property or project address;

• postcode and location;

• details about your home, site, project, brief, timing and budget;

• files, photographs, plans, drawings or other material you choose to send;

• records of enquiries, calls, emails and meetings;

• referral source and campaign information;

• website usage information, device/browser information, IP address and cookie/consent information;

• communication preferences;

• business and professional information where you contact us as a developer, builder, designer, consultant, supplier or other collaborator;

• any other information you choose to provide.

Please avoid sending special-category or highly sensitive personal information unless it is genuinely necessary for the matter you are asking us to consider.

4. HOW WE COLLECT INFORMATION

We may collect information:

• directly from you;

• through forms on our website;

• through email, telephone and meetings;

• from a person who introduces or refers you to us;

• from project collaborators where relevant;

• from publicly available sources where reasonably necessary for a project or business relationship;

• automatically through website technologies such as essential cookies and, where permitted, analytics tools.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• respond to enquiries;

• understand the project or service you are asking about;

• arrange consultations, surveys or meetings;

• prepare proposals, quotations or project documentation;

• manage prospective and active client relationships;

• coordinate with relevant professional or technical specialists where appropriate;

• manage referrals, partnerships and supplier relationships;

• operate, secure, maintain and improve our website;

• measure website performance and enquiry sources;

• comply with legal, regulatory, accounting, insurance and record-keeping requirements;

• establish, exercise or defend legal claims;

• send marketing or useful updates where we are permitted to do so.

6. OUR LAWFUL BASES

We only process personal information where we have a lawful basis. Depending on the activity, this may include:

• taking steps at your request before entering into a contract;

• performing a contract with you;

• complying with a legal obligation;

• our legitimate interests, including responding to enquiries, running and improving the business, protecting our systems, keeping appropriate records, understanding website performance and maintaining professional relationships, where those interests are not overridden by your rights;

• consent, where consent is required, including for non-essential cookies and certain forms of direct marketing.

Where we rely on consent, you can withdraw it at any time.

7. MARKETING

We will not add you to unrelated marketing simply because you make a project enquiry.

Where we send marketing or editorial updates, we will do so only where there is an appropriate lawful basis. You can unsubscribe or ask us to stop at any time.

Transactional, project or service communications are not marketing and may continue where they are needed to deal with an enquiry or contract.

8. WHO WE MAY SHARE INFORMATION WITH

We may share personal information where reasonably necessary with:

• our directors, employees and authorised team members;

• architects, designers, structural engineers, planning consultants, building-control professionals and other project specialists involved in considering or delivering a project;

• drawing, technical, administrative or other approved service providers;

• website, hosting, CRM, email, analytics, form and IT providers;

• accountants, insurers, legal advisers and other professional advisers;

• regulators, authorities, courts or law-enforcement bodies where required;

• a purchaser, investor or adviser in connection with a genuine corporate transaction, subject to appropriate confidentiality.

We do not sell personal information.

Where a third-party specialist contracts directly with you, they may act as an independent controller for information they process for their own professional responsibilities.

9. INTERNATIONAL TRANSFERS

Some technology providers may process information outside the United Kingdom. Where this happens, we will use the safeguards required by applicable data-protection law.

Where third-party providers process personal information outside the UK, we will use appropriate safeguards where required by applicable data-protection law.

10. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for relevant legal, tax, insurance, professional and claims requirements.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, contractual, insurance and legitimate business requirements.

• enquiries that do not become active projects are reviewed and deleted or anonymised when they are no longer reasonably needed;

• client and project records may be kept for longer where required for contractual, legal, professional or insurance purposes;

• marketing preferences and suppression records: for as long as needed to respect your preference;

• website analytics: according to the retention settings of the chosen platform.

We review our retention approach periodically so it remains appropriate as the business and our legal or professional obligations develop.

11. SECURITY

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access should be limited to people who need the information for their role, and the live website/CRM stack should use appropriate account security, permissions, backups and access controls.

12. YOUR RIGHTS

Depending on the circumstances, UK data-protection law may give you rights to:

• ask for access to your personal information;

• ask us to correct inaccurate information;

• ask us to delete information;

• ask us to restrict processing;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent where processing is based on consent;

• complain about how your information is handled.

These rights are not absolute and may depend on the circumstances.

To exercise a right, please contact Love Architects.

You also have the right to complain to the UK Information Commissioner’s Office.

13. COOKIES

Our use of cookies and similar technologies is explained in the separate Cookie Notice. Non-essential cookies should not be set before the required consent is obtained.

14. THIRD-PARTY LINKS

Our website may link to other websites. We are not responsible for the privacy practices of third-party websites and recommend reading their own privacy information.

15. CHANGES TO THIS NOTICE

We may update this notice as our website, services, systems or legal requirements change. The current version and date will be shown on this page.